At Kanjush.com, customer satisfaction is important to us.
Please read our Return & Exchange Policy carefully before placing an order.
This policy applies to online purchases within India only.
Return Window
We offer a 7-day return policy from the date of delivery.
Return requests must be raised within 7 days of receiving the product.
Eligibility for Return or Exchange
Products are eligible for return or exchange only if:
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The item is unused, unwashed, and unworn
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Original tags, labels, packaging, and invoice are intact
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The product is returned in its original condition
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The return request is approved by our team
Products showing signs of use, damage, or alteration will not be accepted.
Exchange Policy
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Exchanges are allowed within 7 days of delivery
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Exchanges are subject to product availability
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Only one exchange per order is allowed
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If the exchanged item has a higher price, the customer must pay the difference
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If the exchanged item costs less, the balance will be issued as store credit
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Shipping charges for exchanges (both return and re-shipping) must be paid by the customer
Return Shipping
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Return shipping costs are borne by the customer
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Customers are responsible for securely packing and sending the product
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We recommend using a reliable courier service with tracking
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We are not responsible for lost or damaged return shipments
Refund Policy
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Refunds are initiated after the returned item is received and passes quality inspection
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Refunds are processed within 48 hours of receiving the returned item
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Refunds are credited to the original payment method
For Cash on Delivery (COD) orders:
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Refunds will be processed via bank transfer or store credit, as applicable
Shipping charges are non-refundable.
Non-Returnable / Non-Exchange Items
The following items are not eligible for return or exchange:
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Customized or made-to-order products
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Items purchased during clearance or special sales (if mentioned)
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Products returned without original tags or packaging
Order Cancellation
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Orders cannot be cancelled once shipped
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Cancellations before shipping may be accepted at our discretion
Important Notes
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All prices are Ex-Factory Prices
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We reserve the right to reject returns or exchanges that do not meet policy conditions
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Decisions made by Kanjush.com regarding returns and exchanges will be final
How to Raise a Return or Exchange Request
Please contact our customer support within 7 days of delivery with:
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Order ID
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Product images
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Reason for return or exchange
Our team will guide you through the next steps.
Contact Us
For any return or exchange-related queries, please contact:
Kanjush.com
📧 Email: info@kanjush.com
📞 Phone / WhatsApp: +91 92512-58774