Frequently Asked Questions (FAQs)
Find quick answers to the most common questions about shopping with Kanjush.com
Ordering
How do I place an order?
Simply browse our products, select your preferred size and quantity, and proceed to
checkout.
Do I need an account to place an order?
No, you can place an order as a guest. However, creating an account helps you track
orders easily.
Can I cancel my order?
Orders cannot be cancelled once shipped. Cancellation before shipping may be
accepted at our discretion.
Pricing & Shipping
Are product prices inclusive of shipping charges?
No. All prices are Ex-Factory Prices. Shipping charges are calculated at checkout and paid by the customer.
Where do you deliver?
We currently deliver within India only
How long does delivery take?
Delivery usually takes 3–7 working days, depending on your location.
Payments
What payment methods do you accept?
We accept:
UPI
Net Banking
Debit Card
Credit Card
Cash on Delivery (COD–available on selected pin codes)
Are online payments safe?
Yes. All online payments are processed through secure and encrypted payment
gateways.
Cash on Delivery (COD)
Is Cash on Delivery available?
Yes, COD is available for selected pin codes.
Are there extra charges for COD?
Any applicable COD charges will be shown at checkout.
Returns & Exchanges
What is your return policy?
We offer a 7-day return policy from the date of delivery.
Who pays for return shipping?
Return shipping charges are paid by the customer.
Do you offer exchanges?
Yes, exchanges are allowed within 7 days, subject to availability.Exchange shipping charges are paid by the customer.
Refunds
When will I receive my refund?
Refunds are processed within 48 hours after the returned item is received and approved.
How will I receive my refund for COD orders?
COD refunds are processed via bank transfer or store credit, as applicable.
Are shipping charges refundable?
No, shipping charges are non-refundable.
Gift Cards & Lucky Draws
How do gift cards work?
Gift cards are issued during offers or promotions and can be used on your next purchase.
Do you conduct lucky draws?
Yes, we conduct lucky draws during special campaigns.
Where are lucky draw winners announced?
Lucky draw winner names and customer feedback are announced on our website.
Newsletter & Offers
How do I receive offers and updates?
Subscribe to our newsletter and follow us on Instagram to receive:
Exclusive offers
Lucky draw updates
Latest fashion trends
Product & Quality
Are your products manufactured by you?
Yes, we have our own manufacturing unit, ensuring quality control and best pricing.
Will the product look exactly like the photos?
Actual colors may vary slightly due to lighting and screen differences.
Need More Help?
If you still have questions, feel free to contact us:
Kanjush.com
📧 Email: info@kanjush.com
📞 Phone / WhatsApp: +91 92512-58774
🕒 Support Hours: Monday to Saturday – 10:00 AM to 6:00 PM (IST)